Privacy Policy – Busuu Easypaisa Subscription

Busuu ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you subscribe to or use the Busuu service through the Easypaisa payment gateway.

By subscribing to or using the Service, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

To provide the Service, we may collect the following information:

  • Mobile number or account identifier associated with your Easypaisa subscription.
  • Subscription details, including activation date, renewal status, and subscription history.
  • Transaction information related to subscription payments.
  • Device and technical information such as device type, operating system, app version, IP address, and diagnostic information to improve service performance.
  • Customer support information that you voluntarily provide when contacting us.

We do not collect payment credentials such as your Easypaisa PIN or other sensitive authentication information.

2. How We Use Your Information

We use the information we collect to:

  • Activate and manage your subscription.
  • Process recurring subscription payments through Easypaisa.
  • Verify subscription status and provide access to premium features.
  • Send service-related notifications, including payment confirmations, renewal reminders, and important service updates.
  • Respond to customer support requests.
  • Improve the performance, security, and reliability of the Service.
  • Comply with applicable legal and regulatory requirements.

3. Sharing of Information

We do not sell or rent your personal information.

Your information may be shared only with:

  • Easypaisa and its authorized payment partners for payment processing and subscription management.
  • Service providers that support the operation, hosting, maintenance, analytics, or customer support of the Service.
  • Government authorities or regulatory bodies where disclosure is required by applicable law.

All third parties receiving your information are expected to protect it in accordance with applicable privacy and security requirements.

4. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction.

While we take appropriate security measures, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information only for as long as necessary to:

  • Provide the Service.
  • Maintain subscription and billing records.
  • Resolve disputes.
  • Comply with legal, regulatory, and accounting obligations.

Once retention is no longer required, your information will be securely deleted or anonymized where reasonably practicable.

6. Cookies and Similar Technologies

If you access Busuu through a website, cookies or similar technologies may be used to enhance functionality, remember preferences, analyze usage, and improve user experience.

You may manage cookie preferences through your browser settings; however, disabling certain cookies may affect Service functionality.

7. Children's Privacy

Busuu provides educational content intended for children; however, subscriptions are intended to be purchased and managed by parents or legal guardians.

We do not knowingly collect personal information directly from children without appropriate authorization where required.

8. Your Rights

Subject to applicable law, you may request to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Request deletion of your information where legally permissible.
  • Withdraw your subscription by unsubscribing from the Service.

Certain information may need to be retained to comply with legal or regulatory obligations.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.

Any material changes will be communicated through appropriate channels, including SMS, in-app notifications, email, or official Easypaisa channels where applicable.

Your continued use of the Service after such updates constitutes acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your information, please contact:

Customer Support

Email: customercare@switch.com.pk